Payment Policy
Thank you for shopping at PumpQuill.
This Payment Policy explains how payments are processed for purchases made through pumpquill.com, including accepted payment methods, payment authorization, pricing, security, refunds, and related payment matters.
Accepted Payment Methods
Available payment methods will be displayed during checkout.
Depending on your location and available payment services, payment options may include:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Other supported electronic payment methods
Please select your preferred payment method during checkout and follow the instructions provided to complete your purchase.
Payment Authorization
When you place an order, your selected payment method may be authorized or charged for the total amount displayed during checkout.
All orders are subject to successful payment authorization and verification.
If payment cannot be authorized or verified, your order may be delayed, cancelled, or require additional verification.
Customers are responsible for ensuring that all billing and payment information provided during checkout is complete and accurate.
Pricing and Currency
Product prices and applicable transaction currency will be displayed on pumpquill.com and during checkout before you confirm your purchase.
If your payment account uses a different currency, your bank, card issuer, or payment provider may apply currency conversion rates or additional transaction fees.
These charges are determined by the relevant financial institution and are outside our control.
Payment Security
We take payment security seriously.
Payments made through our website are processed through secure payment services provided by our e-commerce platform and trusted third-party payment providers.
PumpQuill does not store complete payment card information and will never request customers to send full card details through email or other unsecured methods.
Payment Confirmation
After your payment has been successfully processed and your order has been placed, you will receive an order confirmation through the contact information provided during checkout.
Please review your order details carefully.
If you notice any errors or do not receive your order confirmation, please contact us:
Failed or Declined Payments
Payments may be declined due to reasons including:
- Incorrect card or billing information
- Insufficient funds
- Expired payment details
- Bank or card issuer security restrictions
- Payment provider authorization issues
- Suspected unauthorized activity
If your payment is declined, please verify your information or contact your bank or payment provider.
You may also try another payment method available during checkout.
Payment Verification
For security and fraud-prevention purposes, certain transactions may require additional verification.
If additional information is required, we may contact you using the information associated with your order.
Failure to complete necessary verification may result in order delays or cancellation.
Taxes and Additional Charges
Applicable taxes, shipping charges, and other fees, where required, will be displayed during checkout before completing your purchase.
For international transactions, your bank or payment provider may charge foreign transaction fees or currency conversion fees.
Such charges are determined by your financial institution and are not controlled by PumpQuill.
Refunds
Approved refunds will generally be issued to the original payment method used for the purchase.
After a refund has been processed, please allow approximately 5–10 business days for the funds to appear in your account.
Actual processing times may vary depending on your bank, card issuer, or payment provider.
For additional information, please review our Return & Refund Policy.
Unauthorized Transactions
If you believe that a transaction associated with PumpQuill was made without your authorization, please contact your bank or payment provider immediately and notify us at:
We will provide reasonable assistance in reviewing relevant order information where appropriate.
Contact Us
If you have questions about payments, charges, refunds, or your order, please contact us:
Email:
service@pumpquill.com
Phone:
+86 13071875904
Company Information
Brand:
PumpQuill
Company Name:
Yichang Zuili Hanyan Trading Company (Sole Proprietorship)
Registered Address:
No. 166, Unit 16, Yiyao Residential Area, No. 28 Changliu Road, Xiling Street, Xiling District, Yichang City, Hubei Province, China
Website:
pumpquill.com
Email:
service@pumpquill.com
Phone:
+86 13071875904
PumpQuill is operated by Yichang Zuili Hanyan Trading Company (Sole Proprietorship).