Shipping policy

Thank you for shopping at Pumpquill. This Shipping Policy explains our order processing, estimated delivery times, shipping costs, tracking information, and other shipping-related matters for purchases made through pumpquill.com.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays may be processed on the next business day. Processing times may be slightly longer during holidays, promotional periods, or periods of high order volume.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Estimated Delivery Time

Our typical estimated delivery time after order processing is:

Standard Shipping: 7–15 business days

Delivery times are estimates and may vary depending on your destination, shipping carrier, customs procedures, weather conditions, public holidays, and other circumstances outside our reasonable control.

Shipping Costs

Applicable shipping charges will be displayed during checkout before you complete your purchase.

If free shipping or another shipping promotion is available, the applicable terms will be displayed on our website or during checkout.

Order Tracking

When tracking information is available, it will be provided by email after your order has been dispatched.

Please allow some time for the shipping carrier's tracking system to update after receiving your tracking number.

If your tracking information has not updated for an extended period, please contact us at service@pumpquill.com.

Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping information when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible. We will make reasonable efforts to update the address before shipment. However, once an order has entered processing or has been dispatched, changes may no longer be possible.

Delayed or Missing Packages

Occasionally, shipments may experience delays due to carrier operations, customs processing, severe weather, public holidays, or other circumstances outside our reasonable control.

If your package has not arrived within the expected delivery period, please contact us at service@pumpquill.com with your order number. Our customer service team will assist you in checking the shipment status.

Damaged Packages

Please inspect your order after delivery.

If your order arrives damaged, please contact us as soon as possible and provide:

Your order number
A description of the issue
Clear photographs of the damaged product
Photographs of the packaging where applicable

We will review the situation and provide appropriate assistance.

International Shipping

Shipping availability depends on your destination and the options displayed during checkout.

International orders may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country or region.

Where these charges are not collected during checkout, they may be the responsibility of the recipient.

Multiple Packages

Depending on product availability and fulfillment arrangements, items from the same order may occasionally be shipped separately.

If your order is divided into multiple shipments, you may receive separate tracking information for each package.

Contact Us

If you have questions about shipping, delivery, tracking, or your order, please contact us:

Email: service@pumpquill.com
Phone: +86 13093732124

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