Shipping policy

Shipping Policy

Thank you for shopping at PumpQuill.

This Shipping Policy explains our order processing, estimated delivery times, shipping costs, tracking information, and other shipping-related matters for purchases made through pumpquill.com.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

Processing times may be slightly extended during holidays, promotional periods, or periods of high order volume.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Estimated Delivery Time

Our estimated delivery time after order processing is:

Standard Shipping: 7–15 business days

Delivery times are estimates and may vary depending on:

  • Destination
  • Shipping carrier
  • Customs procedures
  • Weather conditions
  • Public holidays
  • Other circumstances outside our reasonable control

For larger items such as furniture or lighting products, additional handling time may occasionally be required.

Shipping Costs

Applicable shipping charges will be displayed during checkout before completing your purchase.

If free shipping or promotional shipping options are available, the applicable terms will be displayed on our website or during checkout.

Order Tracking

When tracking information becomes available, it will be sent to you by email after your order has been dispatched.

Please allow some time for the carrier's tracking system to update after receiving your tracking number.

If your tracking information has not updated for an extended period, please contact us at:

service@pumpquill.com

Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping information when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible.

We will make reasonable efforts to assist with address updates before shipment. However, once an order has entered processing or has been dispatched, changes may no longer be possible.

Delayed or Missing Packages

Occasionally, shipments may experience delays due to:

  • Carrier operations
  • Customs processing
  • Severe weather
  • Public holidays
  • Other circumstances outside our reasonable control

If your package has not arrived within the expected delivery timeframe, please contact us with your order number. Our customer service team will assist you in checking the shipment status.

Damaged Packages

Please inspect your order after delivery.

If your order arrives damaged, defective, or incomplete, please contact us as soon as possible and provide:

  • Order number
  • Description of the issue
  • Clear photographs of the damaged product
  • Photographs of the packaging when applicable

We will review your request and provide appropriate assistance.

Multiple Packages

Depending on product availability and fulfillment arrangements, items from the same order may occasionally be shipped separately.

For example, furniture, lighting products, and smaller accessories may arrive in separate packages.

If your order is divided into multiple shipments, you may receive separate tracking information for each package.

International Shipping

Shipping availability depends on your destination and the shipping options displayed during checkout.

International orders may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country or region.

Where these charges are not collected during checkout, they may be the responsibility of the recipient.

Contact Us

If you have questions about shipping, delivery, tracking, or your order, please contact us:

Email:
service@pumpquill.com

Phone:
+86 13071875904

Company Information

Brand:
PumpQuill

Company Name:
Yichang Zuili Hanyan Trading Company (Sole Proprietorship)

Registered Address:
No. 166, Unit 16, Yiyao Residential Area, No. 28 Changliu Road, Xiling Street, Xiling District, Yichang City, Hubei Province, China

Website:
pumpquill.com

Email:
service@pumpquill.com

Phone:
+86 13071875904

PumpQuill is operated by Yichang Zuili Hanyan Trading Company (Sole Proprietorship).