Terms of service
Welcome to Pumpquill. These Terms of Service (“Terms”) govern your access to and use of pumpquill.com, including purchases, transactions, products, content, and services offered through our website.
Pumpquill is operated by Yichang Zuili Hanyan Trading Company (Solely Owned) (“Pumpquill,” “Company,” “we,” “us,” or “our”).
By accessing our website, placing an order, purchasing a product, or otherwise using our services, you agree to be bound by these Terms. If you do not agree with these Terms, please discontinue your use of the website.
1. Eligibility and General Terms
By using our website, you represent that you have the legal capacity to enter into a binding agreement under applicable law.
You agree not to use our website, products, or services for any unlawful, fraudulent, abusive, or unauthorized purpose.
We reserve the right to refuse or restrict service where reasonably necessary and permitted by applicable law.
2. Products and Services
Pumpquill offers inflatable products, outdoor essentials, water recreation accessories, and related products through our online store.
Product availability may change without notice. We may modify our product selection, limit quantities, or discontinue products at any time, subject to applicable law.
3. Product Information
We make reasonable efforts to provide accurate product descriptions, photographs, dimensions, specifications, prices, and availability information.
Actual product colors, dimensions, packaging, or appearance may vary slightly because of manufacturing variations, photography, lighting, or device display settings.
We reserve the right to correct errors, inaccuracies, and omissions where permitted by applicable law.
4. Pricing and Payment
Prices applicable to your purchase will be displayed on pumpquill.com and during checkout.
Applicable shipping charges, taxes, discounts, and other fees will be displayed before you complete your order where required.
All transactions are subject to successful payment authorization and verification.
For additional information, please review our Payment Policy.
5. Orders
Submitting an order does not guarantee acceptance.
We reserve the right to reject, limit, or cancel an order for legitimate reasons, including:
- Payment authorization problems
- Suspected fraud or unauthorized transactions
- Product availability issues
- Material pricing or listing errors
- Incorrect billing or shipping information
- Violation of these Terms
If we cancel an order after payment has been collected, an appropriate refund will be issued.
6. Shipping and Delivery
Orders are processed and delivered according to our Shipping Policy.
Delivery dates and times are estimates unless expressly stated otherwise. Shipping carrier delays, customs procedures, severe weather, public holidays, or other circumstances outside our reasonable control may affect delivery.
Customers are responsible for providing complete and accurate shipping information.
7. Returns and Refunds
Eligible returns and refunds are governed by our Return & Refund Policy.
We generally accept eligible return requests within 30 days of delivery, subject to the requirements and exclusions described in that policy.
Please contact service@pumpquill.com before returning any product.
8. Product Use
Customers are responsible for reading and following applicable product instructions, warnings, weight or capacity limitations, and safety information.
Inflatable, pool, outdoor, and water recreation products should be used only for their intended purposes.
Children should use applicable products under appropriate adult supervision. No inflatable recreational product should be treated as a substitute for appropriate swimming ability, personal flotation equipment, or other safety equipment where such equipment is required.
9. Intellectual Property
Unless otherwise stated, content owned by Pumpquill or its licensors on pumpquill.com, including text, graphics, branding, photographs, product descriptions, and website materials, is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, publish, sell, or commercially exploit protected materials without appropriate authorization.
10. Prohibited Uses
You may not use our website or services:
- For unlawful or fraudulent purposes;
- To violate applicable laws or regulations;
- To infringe intellectual property or other legal rights;
- To transmit viruses, malware, or harmful code;
- To interfere with website security or operation;
- To obtain unauthorized access to accounts, systems, or information;
- To provide intentionally false or misleading information.
We may restrict access to our services when these Terms are violated.
11. Third-Party Services
Our website may use third-party payment processors, shipping providers, analytics providers, advertising services, applications, and other service providers.
Third-party services may be governed by their own terms, conditions, and privacy policies.
12. Privacy
Personal information submitted through our website is handled according to our Privacy Policy.
Please review our Privacy Policy for information concerning our collection, use, disclosure, and protection of personal information.
13. Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR WEBSITE AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, EXCEPT FOR WARRANTIES EXPRESSLY PROVIDED BY US OR REQUIRED BY LAW.
WE DO NOT WARRANT THAT OUR WEBSITE WILL ALWAYS BE UNINTERRUPTED, SECURE, AVAILABLE, OR ERROR-FREE.
NOTHING IN THESE TERMS EXCLUDES WARRANTIES, STATUTORY GUARANTEES, OR CONSUMER RIGHTS THAT CANNOT LAWFULLY BE EXCLUDED.
14. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PUMPQUILL AND ITS OPERATOR SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATING TO YOUR USE OF OUR WEBSITE OR SERVICES.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
15. Governing Law
For transactions and services directed to customers in the United States, these Terms and any dispute, claim, or controversy arising from or relating to these Terms, our website, products, transactions, or services shall, to the extent legally permissible, be governed by applicable United States federal law and applicable state law as determined under valid U.S. choice-of-law principles.
This governing law provision does not represent that Pumpquill or its operator is incorporated, registered, domiciled, or physically established in the United States.
Nothing in these Terms is intended to deprive consumers of mandatory protections that cannot legally be waived.
16. Informal Dispute Resolution
Before commencing formal proceedings, you and Pumpquill agree to make reasonable good-faith efforts to resolve any dispute, controversy, or claim arising from or relating to:
- These Terms;
- Your use of pumpquill.com;
- An order or transaction;
- A payment or refund;
- Shipping or delivery;
- A product purchased through our website;
- Any related service.
To initiate informal dispute resolution, please contact us at service@pumpquill.com.
Please provide sufficient information regarding the dispute, including your order number where applicable, a description of the issue, and the resolution you are requesting.
17. Arbitration
Where permitted by applicable law, you and Pumpquill may mutually agree in writing to resolve an eligible dispute through arbitration rather than litigation in a court.
Any agreed arbitration will be conducted according to the rules, procedures, location, and other conditions identified in the applicable written arbitration agreement.
Unless the parties have entered into a separate legally enforceable arbitration agreement, these Terms do not automatically require mandatory arbitration or automatically waive either party's right to pursue an eligible claim before a competent court.
Nothing in this section restricts rights that cannot legally be waived under applicable United States federal or state law.
18. Jurisdiction
Subject to applicable arbitration provisions and mandatory consumer protection laws, any jurisdiction over a dispute involving Pumpquill must be legally proper under applicable United States federal or state law.
Nothing in these Terms creates personal jurisdiction or subject-matter jurisdiction over either party where such jurisdiction would not otherwise legally exist.
Where a competent United States federal or state court has jurisdiction, the parties may pursue their respective rights in accordance with applicable law.
19. Court and Venue
For any dispute that is not resolved through informal resolution or mutually agreed arbitration, proceedings may be brought before an appropriate court having legally proper jurisdiction.
The applicable venue will be determined according to relevant United States federal and state laws governing jurisdiction and venue.
Nothing in these Terms requires a consumer to bring a claim in a particular court, jurisdiction, or venue if applicable law provides the consumer with a non-waivable right to bring the claim elsewhere.
20. Small Claims Court
Where permitted by applicable law, either party may pursue an eligible individual dispute in an appropriate small claims court instead of arbitration or other civil proceedings.
Eligibility, monetary limits, jurisdiction, and venue will be determined by the rules and laws applicable to the relevant small claims court.
21. Consumer Protection Rights
Customers located in the United States may have additional rights under applicable federal and state consumer protection laws.
Nothing in these Terms is intended to waive, eliminate, or restrict a consumer right that cannot legally be waived by contract.
If these Terms conflict with a mandatory legal requirement, the applicable mandatory law will control to the extent of the conflict.
22. Severability
If any provision of these Terms, including any provision regarding governing law, jurisdiction, dispute resolution, court, venue, or arbitration, is determined by a competent court or tribunal to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.
The remaining provisions will remain in effect.
23. Changes to These Terms
We may update these Terms periodically to reflect changes to our products, services, business practices, or applicable legal requirements.
The latest version will be published on this page. Changes will apply as permitted by applicable law.
24. Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, Payment Policy, and other applicable policies published on pumpquill.com, constitute the applicable agreement concerning your use of our website and services.
25. Contact Information
If you have questions about these Terms or wish to contact us regarding a dispute, please contact:
Brand: Pumpquill
Website: pumpquill.com
Email: service@pumpquill.com
Phone: +86 13093732124
Company Name:
Yichang Zuili Hanyan Trading Company (Solely Owned)
Registered Address:
No. 166, Unit 16, Yiyao Residential Area, No. 28 Changliu Road, Xiling Street, Xiling District, Yichang City, Hubei Province (self-declared)
Pumpquill is operated by Yichang Zuili Hanyan Trading Company (Solely Owned).