Return & Refund Policy
Thank you for shopping at PumpQuill.
We want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions and procedures for returns, refunds, exchanges, damaged items, and order cancellations for purchases made through pumpquill.com.
30-Day Return Policy
We accept eligible return requests within 30 days of delivery.
To be eligible for a return, the item must generally be:
- Unused and in its original condition
- Returned with original packaging
- Complete with all accessories, components, and included materials
- Accompanied by proof of purchase or order information
Products that have been used, damaged, modified, or improperly handled after delivery may not qualify for a return.
How to Request a Return
To request a return, please contact us at:
before sending any product back.
Please provide:
- Order number
- Product name
- Reason for return
- Photos or supporting information when necessary
After reviewing your request, our customer service team will provide return instructions and the applicable return address.
Please do not send products back without contacting us first.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If you receive an item that is damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible.
Please provide:
- Order number
- Description of the issue
- Clear photos of the product
- Photos of packaging when applicable
After reviewing your request, we will provide an appropriate solution, which may include a replacement, partial refund, or full refund depending on the situation.
Non-Returnable Items
Certain products may not be eligible for return, including:
- Products damaged through misuse or improper handling
- Items that have been altered or modified after delivery
- Items missing essential components or accessories
- Personalized or customized products
- Gift cards
- Final sale items where applicable
These exclusions do not affect rights that cannot legally be excluded under applicable laws.
Return Shipping Costs
For standard returns that are not caused by damage, defects, or incorrect shipment, customers may be responsible for return shipping costs.
If you receive a damaged, defective, or incorrect product, please contact us before returning the item so we can provide the correct instructions.
Original shipping charges are generally non-refundable unless otherwise required by applicable law.
Refunds
Once we receive and inspect an eligible returned item, we will notify you regarding your refund status.
If approved, refunds will be issued to the original payment method used for the purchase.
Please allow approximately 5–10 business days after the refund has been processed for the funds to appear in your account.
Actual processing times may vary depending on your bank, card issuer, or payment provider.
Exchanges
If you would like to exchange an eligible item, please contact:
Exchanges are subject to product availability and the condition of the returned item.
Our customer service team will provide further instructions.
Order Cancellations
If you need to cancel or modify an order, please contact us as soon as possible after placing your order.
We will make reasonable efforts to accommodate your request.
However, once an order has entered processing or has been shipped, cancellation or modification may no longer be possible.
Return Address
Please do not send returns directly to the registered company address.
The appropriate return location may vary depending on the product and fulfillment arrangement.
Please contact:
before returning any item.
Our customer service team will provide the correct return address and instructions.
U.S. Return Processing Address
For eligible returns, products may be processed through our U.S. return facility:
485 Horizon Drive NE, Suite 800
Suwanee, GA 30024
United States
Contact Us
If you have questions about returns, refunds, exchanges, damaged products, or cancellations, please contact us:
Email:
service@pumpquill.com
Phone:
+86 13071875904
Company Information
Brand:
PumpQuill
Company Name:
Yichang Zuili Hanyan Trading Company (Sole Proprietorship)
Registered Address:
No. 166, Unit 16, Yiyao Residential Area, No. 28 Changliu Road, Xiling Street, Xiling District, Yichang City, Hubei Province, China
Website:
pumpquill.com
Email:
service@pumpquill.com
Phone:
+86 13071875904
PumpQuill is operated by Yichang Zuili Hanyan Trading Company (Sole Proprietorship).