Return & Refund Policy

Thank you for shopping at Pumpquill. We want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions and procedures for returns, refunds, exchanges, damaged items, and order cancellations for purchases made through pumpquill.com.

30-Day Return Policy

We accept eligible return requests within 30 days of delivery.

To be eligible for a return, the item must generally be:

• Unused and in its original condition
• Returned with its original packaging
• Complete with all accessories, components, and included materials
• Accompanied by proof of purchase or order information

For inflatable products, items that have been excessively used, intentionally damaged, altered, or improperly handled may not qualify for a standard return, except where otherwise required by applicable law.

How to Request a Return

To request a return, please contact us at service@pumpquill.com before sending any product back.

Please provide:

• Your order number
• The product you wish to return
• The reason for your return
• Photos or other relevant information when necessary

After reviewing your request, our customer service team will provide the appropriate return instructions and return address.

Please do not send products back without contacting us first.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at service@pumpquill.com.

For inflatable products with suspected leaks or defects, please provide clear photos or videos showing the issue where reasonably possible.

After reviewing your request, we will provide an appropriate solution, which may include a replacement or refund where applicable.

Non-Returnable Items

Certain products may not be eligible for return, including:

• Products damaged through misuse or improper handling
• Items that have been materially altered or modified after delivery
• Items missing essential components or accessories
• Personalized or customized products
• Gift cards
• Products marked as final sale or non-returnable, where permitted by applicable law

These exclusions do not affect rights that cannot legally be excluded.

Return Shipping Costs

For standard returns that are not caused by an incorrect, damaged, or defective item, customers may be responsible for return shipping costs.

If you receive an incorrect, damaged, or defective product, please contact us before returning it so that we can provide appropriate instructions.

Original shipping charges are generally non-refundable unless otherwise required by applicable law.

Refunds

After receiving and inspecting an eligible returned item, we will notify you of the status of your refund.

If approved, the refund will be issued to the original payment method used for your purchase.

Please allow approximately 5–10 business days after the refund has been processed for the funds to appear in your account. Actual processing times may vary depending on your bank, card issuer, or payment provider.

Exchanges

If you would like to exchange an eligible item, please contact service@pumpquill.com.

Exchanges are subject to product availability and the condition of the returned item. Our customer service team will provide the applicable instructions.

Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate your request. However, once an order has entered processing or has been shipped, cancellation or modification may no longer be possible.

Return Address

Please do not automatically send returns to our registered company address.

The appropriate return location may differ depending on the product and fulfillment location. Contact service@pumpquill.com first, and our customer service team will provide the applicable return address and instructions.

Packages sent without prior authorization may result in delays in processing your return.

Contact Us

If you have questions about returns, refunds, exchanges, damaged products, or cancellations, please contact us:

Email: service@pumpquill.com
Phone: +86 13093732124

Company Information

Company Name:
Yichang Zuili Hanyan Trading Company (Solely Owned)

Registered Address:
No. 166, Unit 16, Yiyao Residential Area, No. 28 Changliu Road, Xiling Street, Xiling District, Yichang City, Hubei Province (self-declared)

Website: pumpquill.com
Email: service@pumpquill.com
Phone: +86 13093732124

U.S. Warehouse & Return Address

Return Address：485 Horizon Drive NE, Suite 800 Suwanee, GA 30024 United States

Pumpquill is operated by Yichang Zuili Hanyan Trading Company (Solely Owned).